What services are included in the membership fee?
The membership fee covers a comprehensive range of services designed to provide personalized care and attention. This includes: Time and Attention; Availability; Care Coordination; Partnership in Wellness; Virtual Visits; and Travel Medicine Guidance. These services are designed to ensure that your healthcare is as responsive, thorough, and convenient as possible.
What is the cost to join your practice?
The enrollment fee for our practice is $150 per month or $1,800 annually, which averages to approximately $5 per day. This fee ensures that you have a dedicated partner in managing your health, providing you with personalized and attentive care every day.
How can I become a member of your practice?
To join our practice, simply fill out the enrollment form and submit it via email. If you have any questions or require assistance during the process, our dedicated team is readily available to help. Once we receive your completed form, a member of our team will contact you to schedule your first appointment. Alternatively, you can call us directly at 201-614-4000; please mention your interest in enrolling with Dr. Hilbert’s concierge practice, and one of our concierge specialists will guide you through the process.
What should I bring with me to my first appointment?
For your first appointment, please bring the following items to help us thoroughly understand your health background and build a solid foundation for your care:
- All medications you are currently taking, in their original bottles.
- Any recent laboratory or radiology test results
- A list of any specialists you are currently seeing.
- An updated record of your vaccinations.
- A comprehensive list of any surgeries you have undergone.
- Dates of your most recent screening exams, such as mammograms, bone density tests, pap smears, colonoscopies, and prostate cancer screening tests. Bringing these items will aid in our initial discussions and help us get to know each other better, establishing a trustful relationship that enhances your health and wellbeing.
What happens when you are out of the office?
When I am out of the office, one of my six well-respected internist partners will cover for me. Each partner is an experienced physician who will provide excellent care in my absence. This capability is a distinguishing feature of our practice, which has been delivering outstanding patient care in San Antonio for over 40 years. Unlike smaller practices with only one or two physicians, we have the resources and depth to ensure continuous care for our patients, even during extended absences or crises. This long-standing arrangement has allowed us to consistently support our patients and their health needs effectively.
What if I need to see a specialist?
If you require a specialist, I have established close relationships with a network of highly respected and capable specialists, carefully selected to ensure exceptional care for my patients. In the event of a referral, I will personally communicate with the specialist to guarantee a seamless transition and continuity of care, ensuring that your treatment is both thoughtful and well-coordinated.
Is it necessary for me to have health insurance even if I join your practice?
Yes, maintaining health insurance is essential, as it covers services that are not included in our concierge fee, such as laboratory tests, radiology exams, specialist consultations, and hospitalizations. While our concierge services often require a copayment, your insurance will generally cover the costs of ancillary services. We also accommodate patients who prefer to pay with cash and offer personalized assistance to manage their healthcare needs efficiently.
What are the procedures if I require hospitalization?
If you are hospitalized at Main Methodist Hospital, where I have a robust network and access to extensive specialty services, I will coordinate your care to ensure you receive comprehensive treatment. For hospitalizations at other facilities, I will liaise with your attending physician and the medical team to manage and coordinate your care from afar. It's important to notify us as soon as you are hospitalized, so I can begin coordinating your care promptly. This proactive communication helps us prepare effectively for your follow-up care upon discharge.
What options are available if I need medical attention during the weekend or outside of normal business hours?
If you become ill during weekends or after hours, please call me directly so we can assess and manage your condition promptly. In the event of a true emergency, you should call 911 immediately. While I am available for urgent issues outside of regular business hours, please note that calling after pharmacy closing times, typically around 9 PM, may not be as beneficial. Most concerns that arise at these later hours can usually wait until the next morning. However, I'm here to assist you when needed
